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Privacy Policy

Your right to privacy is very important. This privacy policy notice tells you about the information we collect via this website. In collecting this information, we are acting as a data controller and by law, we are required to provide you with information about us, about why and how we use your data and about the rights you have over your data.

We may change this policy from time to time, so we implore you to please check this occasionally; by accessing this site you are agreeing to be bound by this policy.


Who are we?

We are OTB Care Services Ltd registered under the Companies Act 2006 in England and Wales with the registration number 11597465. Our registered address is 128 Fernhill Road, Oxford. OX4 2JP. You can either contact us by post at the address given above, by email at or by any of these telephone numbers: +44 (0) 1865 958 986, 0793 015 8832.


What types of data do we collect?

We may indirectly obtain information about you when you visit our website, for example, we can identify your internet service provider that has visited our site, logging the IP address used to access our site and looking up the organisation that IP address is registered to. This is normal because the cache of any computer does that; we don’t do anything with your information as we delete our computer cache monthly.

Like many websites, we use cookies to enhance your user experience. ‘Cookies’ are small pieces of information sent by an organisation to your device and stored in your browser to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. You can disable cookies through adjusting your browser preferences, please be advised that this action may result in a loss of website functionality. We may from time-to-time collect other anonymous website usage information. This will not include any recognisable private or individual information.

When you contact us through our contact page, we use the information that you provide like your name, your e-mail, your telephone number and the content of the message you sent to contact you with a response appropriate to it. We request permission from adults for under aged who will be filling out any of our forms on our website.


Why do we collect this data?

We use website usage data to explore site tendencies. We may also collect usage data for the purposes of our website service enhancement.

We will only use the data collected through any of our forms to progress the response to all your communications with us. We will not use this data for any other use.


Link to other websites

This privacy policy applies to our website, so please be aware that if there are links to social media sites or other websites, they are not bound by our privacy policy and we would advise you to read the company’s privacy statements. Also, if you connected to our website from another website, we will not be accountable for their company practices and privacy policies; so, we recommend that you acquaint yourself with their statements.


Who has access to your data?

Data is accessed by dedicated staff of OTB Care Services Ltd. We will not divulge or release your data to any third party except if we are under an obligation to share it in order to conform with a legal compulsion.


Transferring your data outside of the UK

Because we provide services to you across our website, the data which you give to us on the website may be moved to any country outside of the UK and/or EU; this is because we may host our website with a company located outside of this geo-political zones and the data protection law guiding them may differ from what is obtained in the UK.

By tendering your personal data, you’re approving this transfer. If we transfer your data outside of the UK or EU, we will make sure that proper protective steps are used just to make sure your privacy privileges are. In the same way, if you use our services while outside of the UK or EU, your information may be transferred in order to give you those services.


How long do we store your data?

All data will only be stored for as long as required for its purposes.


Your rights over your information

It is lawful if you request for data that we hold about you; you can then request it to either be corrected, deleted or even request for us to send it to you.


Your right to object

If you have issues about the use of your data, you can contact the Information Commissioner’s Office via their website at or write to them at:

The Information Commissioner’s Office
Wycliffe House
Water Lane


The information on this page was last updated on Tuesday, 2nd July 2019.

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